Jeffry Peña-Guzman has never let blindness define the limits of his life. Instead, it has been one part of a story marked by determination, resilience, and a commitment to excellence.
Jeffry lost his sight when he was just three months old. From an early age, he learned how to navigate a world not always designed with blindness in mind. But he approached challenges with focus and perseverance. In high school, that determination paid off when Jeffry graduated as the valedictorian of his class—a reflection of his discipline, intelligence, and drive to succeed.
After high school, Jeffry began pursuing a college degree. However, a lack of accommodations made it difficult for him to continue his studies, forcing him to step away from a path he had worked hard to pursue. Like many individuals who are blind, he faced barriers that had nothing to do with his ability and everything to do with access.
His path took a turning point in 2020. Jeffry’s wife had recently joined Lighthouse Works and encouraged him to apply as well. After speaking with the call center manager, Jeffry submitted his application on a Monday—and by Wednesday, he had been hired. What started as a simple conversation quickly became a life-changing opportunity.
At Lighthouse Works, Jeffry found something that had often been missing elsewhere: a workplace where his talents, work ethic, and determination were recognized and valued. Today, he serves as a Customer Care Professional supporting individuals navigating Florida’s Reemployment Assistance Program. In this role, Jeffry helps callers resolve complex issues with patience, professionalism, and care—often assisting people during some of the most stressful moments in their lives.
His performance has been nothing short of extraordinary. Jeffry holds the Lighthouse record for the most consecutive months with perfect Quality Assurance scores—an incredible 22 straight months at 100 percent. His dedication to delivering exceptional service earned him international recognition in 2024 when he was named the NCSA Contact Center Representative of the Year. Selected from a record number of nominations worldwide, the award honors professionals who consistently go above and beyond to provide outstanding customer care.
Jeffry’s impact extends beyond his own work. He regularly supports colleagues through peer coaching, refresher trainings, and troubleshooting assistance, helping to create a collaborative and empowering Quality Work Environment for his team.
He has also found meaningful ways to give back. From 2023 through June 2025, Jeffry volunteered as a Spanish-language translator for Lighthouse Central Florida, helping ensure Spanish-speaking clients could access services before bilingual technology agents were hired. Through this work, he had the opportunity to meet clients and witness firsthand how Lighthouse programs transform lives.
Outside of work, Jeffry enjoys listening to sports, camping, and spending time outdoors. He especially loves experiencing nature—the warmth of the sun and the feeling of the wind while walking or exploring.
Now five years into his career at Lighthouse Works, Jeffry continues to grow, develop new skills, and support those around him. Inspired by his wife, who was nominated for this same award in 2022, Jeffry is proud to carry forward a shared commitment to excellence.
His story is a powerful reminder that when barriers are removed and opportunities are created, individuals can achieve remarkable things. At Lighthouse Works, Jeffry Peña-Guzman has not only found a career—he has found a place where his potential can truly shine.