IT Manager

Lighthouse Central Florida has an opportunity for an experienced IT Manager with general responsibilities to supervise the design, installation, and maintenance of information system, software, hardware and network infrastructure. Review and analyze software and hardware needs and usage, recommending changes and upgrades to provide efficient, effective, and timely service to users in the organization and its subsidiaries. Responsible for the technical support and back up of all workstations, servers, and networks. Participates in and supports the values and mission of Lighthouse Central Florida, Inc.
Essential Job Requirements:
  • • Set up client software, grant and maintain access rights, backup data, and provide IT support.
  • • Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories and storage in accordance with best practices and project/operational requirements.
  • • Administer servers, workstations, printers, routers, switches, firewalls, and phones.
  • • Support LANs, WANs, network segments, Internet, and intranet systems.
  • • Design and deploy networks.
  • • Oversee help desk operations to provide IT support, investigate, analyze, isolate and troubleshoot issues.
  • • Research and recommend innovative, and where possible automated approaches for system administration tasks.
  • • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
  • • Review system and application logs regularly.
  • • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
  • • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • • Perform regular security monitoring to identify any possible intrusions.
  • • Maintain access to corporate network by creating, modifying, and deleting user accounts in conjunction with assigning appropriate access privileges.
  • • Maintain access to corporate facilities by creating, modifying and deleting user accounts in the Access Control System.
  • • Apply patches and upgrades on a regular basis to servers and workstations.
  • • Apply drivers and firmware updates on a regular basis to servers, routers, switches etc.
  • • Maintain system efficiency by periodically monitoring, measuring, and evaluating hardware and software performance.
  • • Responsible for keeping and maintaining logs and inventories of all software, licenses, hardware, and peripherals organization wide.
  • • Develop and maintain installation and configuration procedures.
  • • Prepare informational guides and tutorials for staff as assigned.
  • • Contribute to and maintain system standards.
  • • Evaluate new hardware and software to meet company requirements.
  • • Assist in the evaluation and monitoring of computer systems to ensure proper utilization by staff.
  • • Implements and monitors network security.
  • • Implements and monitors building security.
  • • Establishes and administers a program of monitoring, measuring, and evaluating hardware and software performance.
  • • Decides when and how software and hardware will be installed.
  • • Prepare the department budget and monitor spending appropriately.
  • • Prepare reports and recommendations regarding IT as requested by management.
  • • Bachelor’s degree preferred from an accredited university in a relevant area of study or equivalent skill gained through experience coupled with 2+ years of experience in systems (hardware and software) support.
  • • Minimum of two years' experience with computer system management.
  • • Experience with assistive technology preferred.
Demonstrated Knowledge and Skills:
  • • Experience in support of Microsoft Products. Have strong familiarity with PC Hardware, software and peripherals in a Windows environment.
  • • Experience with networking products, firewalls, routers, and VPN.
  • • Self-Starter with superior organizational skills; ability to multi-task, adapt to change, attention to detail, and prioritize effectively.
  • • Ability to solve a variety of complex problems and choose the best solution from several possible outcomes.
  • • Excellent communication skills – verbal and written.
  • • Excellent overall computer software, hardware, networking skills.
  • • Mastery of internet and non-internet research tools.
  • • Proven ability to work independently.
  • • Exhibit professional maturity, judgment and objectivity.
  • • Capable of working with a variety of personalities and leadership styles.
Physical Demands:
  • • Prolonged sitting at work station.
  • • Repetitive motion/use of hands for fine manipulation on computer.
  • • Ability to move and lift items usually ranging up to 25 to 40 lbs.
  • • Must pass Level II (federal) background check.
If you are interested in applying for employment and need special assistance or accommodation to apply for a posted position, contact Human Resources via phone at 407-898-2483.

*(It is the policy of Lighthouse Central Florida not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Lighthouse Central Florida to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.)