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IT Support Technician

An overview of some of the responsibilities include (but not limited to) such functions as:
• Managing the lifecycle of a helpdesk ticket, ensuring the prompt resolution of issues and user satisfaction throughout the process
• Provide Help Desk support to end users, including support for hardware, printing, applications, and training/instruction
• Monitors multiple ticket queues and solves or assigns the task(s) appropriately
• Logs service requests into designated Help Desk software application
• Handle unique situations and take lead on urgent issues
• Deploy both new and existing systems, with proper use of wire management
• Responsible for the administration and maintenance of workstations, printers, and phones
• Assist with the administration and maintenance of servers, phones
• Maintain access to corporate network by creating and modifying user accounts in conjunction with assigning appropriate access privileges
• Perform advanced technology troubleshooting in person, over the telephone and remotely with remote access software
• Evaluate new hardware and software to meet company requirements; Provide advice on the most suitable IT choices, purchases, standards
• Contribute to and maintain system standards
• Helps to keep and maintain logs and inventories of all software, licenses, hardware, and peripherals agency wide
• Ability to troubleshoot, diagnose and correct individual user technology problems with no to minimal assistance
• Apply patches and upgrades on a regular basis to workstations
• Responsible for performing hardware and software maintenance on a quarterly basis
• Maintain an expert level of knowledge of certain products, technologies, tools, methodologies, and services used within the department
• Interface with other teams, vendors, and business as part of the service and support process
• Analyze software and hardware needs and usage, recommending changes and upgrades to provide efficient, effective, and timely service to users in the corporation
• Assist with the design, implementation, testing, and deployment phases of new systems
• Assist in providing training and problem solving assistance for coworkers
• Willingness to work from and travel between multiple Orlando based offices, supporting users at more than one physical location
• Comply with agency policies and procedures including completion of required documentation and reports (timesheets, certificates of absence, etc.)
• Perform other duties and responsibilities as required or requested
Required Skills and Education:
• Experience in support of Microsoft products. Have strong familiarity with PC Hardware, software and peripherals in a Windows environment
• Individual with a helpful attitude, who is confident and enjoys interacting with people
• Possess an intermediate level of knowledge of TCP/IP Networking
• Ability to prioritize tasks and manage time efficiently and to learn quickly and adapt to changing technologies and procedures
• Ability to work under pressure at busy times and multi-task and meet any challenge while demonstrating excellent problem-solving and customer service skills
• Self-starter with the ability to work unsupervised
• Excellent communication skills – verbal and written English and excellent organizational skills and great attention to detail
• Skilled in the use of standard business machines and computers
• Skilled in critical thinking and problem solving and able to handle sensitive/confidential information with discretion
• Demonstrates highly-ethical behavior with professional maturity and judgment
• Ability to establish and maintain effective working relationships with co-workers, management, business professionals, civic organizations, and the general public and capable of working with a variety of personalities and leadership styles
• Flexible with duties, workload, and schedule and accept and perform other duties as assigned
• Associates Degree in computer sciences preferred.
• Required to have one plus year experience in IT/Desktop support role.

Interested candidates with the designated qualifications, please respond by sending your resume and cover letter to jobs@lighthousecfl.org.

*(It is the policy of Lighthouse Central Florida not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Lighthouse Central Florida to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.)